FAQ

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How do I pay for a pre-order?

To place a pre-order, you’ll need to have a customer account with us and a payment option set up within your account. When the pre-order is fulfilled and ready to be shipped, the payment option you’ve provided will be charged automatically. 

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Route Package Protection

What is Route?

Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout with partnered merchants and unlock full package protection and seamless resolution for order issues. Download the Route app for iOS on the Apple App Store. Download the Route app for Android on the Google Play Store.

How do I purchase Route for my order?

During checkout, you can opt-in for Route Package Protection near the payment section:

I purchased Route on your site and need to submit a claim, where do I go?

  1. Check your inbox for an email from Route, the sender should be: The Healthy Place via Route ([email protected])
  2. You can also go to this link and fill out the required information: https://claims.route.com/ 

I submitted a claim through Route, when can I expect to hear back?

Luckily Route is super quick and responds to claims within 60 min! 

I placed an order online and want to add Route after, how can I do this?

  • If your order has not shipped yet, our team can help! Please send us a message using our contact form. A member of our team will get back to within one business day.
  • If your order has already shipped, unfortunately, there’s no way to add Route to your order.

I submitted a claim through Route to have my order re-shipped. Do I need to re-place the order online?

  • No! That’s the beauty of Route. They will replace the order for you 🙂
  • If your item(s) are out of stock, Route will reach out to you and offer a refund or you can speak with one of our Wellness Consultants for alternatives. 

Why would I want to purchase Route?

Route offers you “peace of mind” package protection for all of your orders at an affordable price. The cost to you – to fully protect your package in the event that it is lost, damaged, or stolen – is calculated based on the subtotal of the order and the partnership between Route and the merchant.

More Questions about Route? Visit Route’s FAQ Page

If you still have questions after reading this article, please contact us at: 608-230-6880 or email us at: [email protected] 

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Do you offer testing services?

We understand how important testing services are for many of our customers. At this time we do not provide testing services, including but not limited to blood tests, nutrient testing, allergy testing, urine testing, or hair testing. 

While we don’t offer these services directly, we are pleased to recommend a trusted clinic frequently used by our customers and staff.

Family Clinic of Natural Medicine

51 North Main Street

Deerfield, WI 53531

608-222-2700

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Can you provide information about product ingredients?

Certainly! If you have questions about product ingredients, our Wellness Consultants are here to assist you. Please send us a message using our contact form. A member of our team will get back to you within one business day. Our knowledgeable team will provide you with the information you need to make informed decisions about our products.

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Can you provide guidance on potential interactions between products and medications?

If you are currently taking medication we suggest that you consult with your doctor and/or pharmacist regarding potential interactions between products and medications. They have the expertise to provide you with personalized guidance based on your specific situation and medical history. 

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