The Healthy Place Shipping & Delivery Information

The Healthy Place makes it easy to navigate your health and wellness with free shipping on orders over $30, affordable products with a price-matching guarantee, and the best customer service team around!

Do you offer free shipping?

Yes, for orders of $40 or more! We offer the highest-quality supplements at the most affordable prices, which is why we’re happy to provide free shipping on all orders of $40 or more within the USA. For orders under $40, we charge an affordable $5 flat rate shipping.

Do you offer in-store pickup?

Yes! Call the store you’d like to pick-up your order from, place your order over the phone, and schedule a pick-up time at your convenience.

Do you offer curbside pickup?

Yes! Call the store you’d like to pick-up your order from, place your order over the phone, and schedule a pick-up time at your convenience. A certified Wellness Consultant will happily bring your order right to your car. 

Do you offer free shipping on returns?

Yes, we pay the cost of return shipping! We know it can be difficult to find the right products for your health concerns, so we make returns easy. Learn more about our return policy here.

What if my package arrives damaged?

All of our products, whether purchased in-store or online, are guaranteed. If your shipment is damaged in transit, contact our team at [email protected] within 90 days of purchase for a new shipment or in-store credit. 

Where do you ship to?

We’re here to help you Find Your Healthy Place, no matter where you live. That’s why we ship to all 50 states, including military APO/FPO addresses!

Do you ship internationally?

Unfortunately, we do not currently offer international shipping.

Do you offer expedited shipping?

Yes, we do! If you’d like to receive your shipment sooner, please call one of our stores or contact our team directly at [email protected]. You will need to cover the expedited shipping fees. 

I have a special shipping request. Who should I contact?

If you have special shipping needs, reach out to us directly at [email protected]. During the week, we will reply within 24 hours. Please allow 48 hours to hear back from us on the weekend because we’re closed on Sundays and, just like you, our weekends are filled with family time, adventures, and, of course, household chores. 

How long does it take to process my order?

When it comes to your health, you can take the next right step today! That’s why we offer a quick turnaround time. All in-stock merchandise generally ships within 48 hours of the order being placed. 

How long does it take to process a pre-ordered item?

Pre-ordered items will ship separately and as soon as we receive them in the store or in our warehouse. If you have questions about a pre-ordered item, contact our team at [email protected],

How can I track my order?

After your purchase, you will receive an email confirmation with tracking information. You can also select to receive a delivery notice via the tracking email from USPS or UPS.

I can’t find my delivery. Help!

If you have received a delivery confirmation but cannot find your package, please contact us within 48 hours to guarantee a replacement order.

  1. Verify your shipping address.
  2. Look for your package around the delivery location. Occasionally packages may be left at an alternate entrance to your home or building.
  3. Ask your neighbors if they received or picked up your package.
  4. If you live in an apartment building, contact your property manager about the missing package.
  5. If you still are unable to locate your package after the previous steps, please contact [email protected]for further assistance within 48 hours of the delivery confirmation for your package.

Do you price match?

Yes! If you find a product elsewhere at a cheaper cost, we will match the price! Contact [email protected] to start your price-matched purchase.

What if I have another question?

We’re here for you! 

  1. Email [email protected] to contact our support team.
  2. LiveChat with a certified Wellness Consultant. 
  3. Visit us in-store at one of our 3 locations near Madison, Wisconsin.